Privacy Policy

Last updated: March 2026

Village ("we," "us," or "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights.

Information We Collect

Village is designed to be a private, safe space. We collect minimal information:

• Account information — your name and email address when you create an account.
• Usage data — which sections and personas you use, session duration, and app performance data. This is used only to improve the product.
• Video and audio — your camera and microphone are used only during live video conversations. We do not record or store your video or audio unless you explicitly enable recording.

How We Use Your Information

• To provide and improve the Village experience
• To process payments and manage your subscription
• To send you product updates (you can opt out at any time)
• To understand how people use Village so we can make it better

Video Conversations

Village's video conversations are powered by Tavus. Your conversations are processed through Tavus's infrastructure. Please review Tavus's privacy policy for details on how they handle conversation data.

We do not store the content of your conversations by default. Village is intended as a private space for personal reflection and growth.

Data Sharing

We do not sell your personal data. We do not share your data with third parties except:

• Service providers — companies that help us operate Village (e.g. payment processors, infrastructure providers). They are bound by confidentiality agreements.
• Legal requirements — if required by law or to protect the safety of our users.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time
• Export your data in a portable format

To exercise any of these rights, contact us at the address below.

Children's Privacy

Village is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us immediately.

Mental Health Disclaimer

Village is not a substitute for professional mental health care, medical advice, or crisis support. If you are in crisis or need immediate help, please contact a qualified mental health professional or a crisis service in your area.

Security

We take reasonable measures to protect your personal information. All data is transmitted over encrypted connections (HTTPS). However, no system is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this privacy policy from time to time. We'll notify you of significant changes via email or in-app notice. Continued use of Village after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us at:

Village
privacy@village.app